Shipping

Shipping Policy

Use this guide from The Ordinary to review processing, delivery, and tracking. This page applies specifically to theordinaryf.shop.

How The Ordinary handles delivery issues
The Ordinary publishes this delivery issues guidance for customers using theordinaryf.shop. If the tracking record identifies a delivery issue, or if an order arrives damaged or incomplete, contact Support@Theordinaryf.shop or 3023632206. We will work with the carrier and provide an appropriate resolution under our Refund Policy.

processing and transit at The Ordinary
The following processing and transit guidance applies to the The Ordinary storefront at theordinaryf.shop. Most orders are processed within 1-2 business days, excluding weekends and U.S. public holidays. After an order has been processed and handed to the carrier, estimated transit time is 4-6 business days. The combined estimated delivery window is therefore normally 5-8 business days, although carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.

delivery area at The Ordinary
This delivery area section covers orders and visits through theordinaryf.shop for The Ordinary. We currently deliver solely to addresses within the United States. Standard shipping is free.

What The Ordinary customers should know about tracking and addresses
For purchases made through theordinaryf.shop, The Ordinary applies the following guidance on tracking and addresses. As soon as tracking is available, shipping confirmation and tracking information will be sent to the contact information supplied at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.

The Ordinary: returns after delivery
The following returns after delivery guidance applies to the The Ordinary storefront at theordinaryf.shop. Free standard outbound shipping does not reduce the 30-day no-reason return right. For every approved no-reason return or exchange, The Ordinary also pays the return shipping cost and provides a prepaid label or equivalent free arrangement.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryf.shop
Phone: 3023632206
Physical address: 101 Hooper St, Athens, Georgia, 30609, United States