FAQ

Frequently Asked Questions

For The Ordinary customers, the sections below set out frequently asked shopping questions. This page applies specifically to theordinaryf.shop.

refund timing at The Ordinary
The following refund timing guidance applies to the The Ordinary storefront at theordinaryf.shop. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days.

How The Ordinary handles returns and exchanges
This returns and exchanges section covers orders and visits through theordinaryf.shop for The Ordinary. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery.

How The Ordinary handles delivery timing
Customers using theordinaryf.shop can rely on the following The Ordinary guidance about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days.

Details from The Ordinary on products
The Ordinary publishes this products guidance for customers using theordinaryf.shop. What products do you offer?
We offer The Ordinary. Current availability, product details, options, and prices are shown on each product page.

Details from The Ordinary on contact options
This contact options section covers orders and visits through theordinaryf.shop for The Ordinary. How can I contact you?
Email Support@Theordinaryf.shop, call 3023632206, or write to 101 Hooper St, Athens, Georgia, 30609, United States.

Details from The Ordinary on return shipping
The Ordinary publishes this return shipping guidance for customers using theordinaryf.shop. Who pays return shipping?
The Ordinary pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.

What The Ordinary customers should know about payment methods
This payment methods section covers orders and visits through theordinaryf.shop for The Ordinary. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout.

Our approach at The Ordinary to shipping cost
The following shipping cost guidance applies to the The Ordinary storefront at theordinaryf.shop. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge.

What The Ordinary customers should know about tracking
For The Ordinary customers at theordinaryf.shop, this section explains tracking. How can I track my order?
Where a carrier provides tracking, it is sent using the contact information provided at checkout.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryf.shop
Phone: 3023632206
Physical address: 101 Hooper St, Athens, Georgia, 30609, United States