Refund

Refund Policy

This The Ordinary page explains returns, exchanges, and refunds in a store-specific format. This page applies specifically to theordinaryf.shop.

refund timing at The Ordinary
The Ordinary publishes this refund timing guidance for customers using theordinaryf.shop. When we have received and checked the return, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at The Ordinary to condition of returns
The Ordinary publishes this condition of returns guidance for customers using theordinaryf.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

What The Ordinary customers should know about eligibility
The following eligibility guidance applies to the The Ordinary storefront at theordinaryf.shop. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

What The Ordinary customers should know about support
For The Ordinary customers at theordinaryf.shop, this section explains support. For return or exchange assistance, contact Support@Theordinaryf.shop or 3023632206.

Our approach at The Ordinary to exceptions
For The Ordinary customers at theordinaryf.shop, this section explains exceptions. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Our approach at The Ordinary to starting a request
For The Ordinary customers at theordinaryf.shop, this section explains starting a request. To start a return or exchange, contact us at Support@Theordinaryf.shop before sending the item. Once the request is approved, The Ordinary will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

How The Ordinary handles order problems
The following order problems guidance applies to the The Ordinary storefront at theordinaryf.shop. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Merchant Information
Business name: The Ordinary
Brand name: The Ordinary
Email: Support@Theordinaryf.shop
Phone: 3023632206
Physical address: 101 Hooper St, Athens, Georgia, 30609, United States